More than Skin Deep: Designing a New Business Underwriting Process To Meet Customer Expectations
Insurers seem to be chasing appearances, investing eye-watering sums of money into projects to improve the application process, but these sleek, web-based systems can mask a distressing reality: Underwriting technology underpinning the decision process is not attracting the same attention. RGA's Bruce Bosco calls for a greater emphasis on automated underwriting to improve the customer experience and help bridge the protection gap.
Improving the New Business Process Survey Report
The Improving the New Business Process Survey Subcommittee of the Society's Committee on Life Insurance Mortality & Underwriting Surveys has completed their report on the results of a survey to examine the various changes life insurance companies have recently made, or are thinking of making, to improve the new business process.
Accelerated Underwriting and Simplified Issue | New Underwriting (Slides)
Slides from this session, presented at the 2016 SOA Life & Annuity Symposium, have been posted. See Session 47 at the 8:15-9:30 am time slot.
Life Operations: 5 New Rules of the Road
Life and annuity insurance companies are seeking any and all means to improve business performance in a time of rapid change. Advancements in data and analytics promise to deliver significant improvements in the speed and reliability of decision-making and offer insurers a competitive advantage.
What is the Future of Straight Through Processing?
As you read all the latest statistics in life insurance, annuities and long term care insurance from sources like LIMRA1, they all point to four key trends.
Electronic Health Records Data Webcast: Are You Ready?
Electronic health records (EHRs) are having a huge impact on the life insurance industry. RGA has dedicated resources monitoring this space and developing tools to leverage EHRs in the sale of insurance. In our second webcast covering EHRs, RGA will discuss our vision for EHRs with respect to life insurance, current initiatives related to these records and strategies for utilization of structured and unstructured data from electronic medical data sources. This webcast will also include an update on EHR adoption, meaningful use and interoperability in the United States.