SelectX Teleunderwriting Guide
Risk Management for the Modern Age
Table of Contents
Contents
Introduction
Executive summary
Chapter 1
Teleunderwriting: An Introduction
What is teleunderwriting?
Historical perspective: The roots of teleunderwriting
Driving forcesCycle time
New business acquisition costs
Other compelling reasons for teleunderwritingObstacles encountered
Chapter 2
An Overview of the Process
Decision making by interview/drilldown results
Routine medical evidence requirements are modified
“Jet” approval is maximized
Producer role is minimized
Teleunderwriting and health habits
Epilogue: “small t” versus “big T”
Chapter 3
The United States Experience
The telephone interview
Format of the interview
Drilldown questionnaires
Who conducts the telephone interview?
In-house or outsource?
Should interviews be recorded?
Involving producers
Underwriter response to teleunderwriting
Impact on cycle-time
Impact on reliance on physicians’ records
Impact on mortality
Teleunderwriting and geriatric risk assessment
On obtaining signatures
Filing interview and drilldown questions
Chapter 4
Teleunderwriting Service Providers in North America
Overview
Examination Management Services, Inc. (EMSI)
Hooper Holmes, Inc.
Interviews By Underwriters (IBU Inc)
LabOne, Inc.
Chapter 5
Teleunderwriting Consultants
Overview
Hank George, Inc.
Princeton Consultants, Inc.
Soarant LLC